Use your patient portal to manage your health
myHealthFile is the combined patient portal that allows you to access your health information from inpatient and outpatient visits at Cabell Huntington Hospital and clinic visits with Marshall Health providers.
Through the convenience of a single patient portal, you can view clinical summaries, test results and more 24/7 from anywhere you can access the internet.
Keep your record up to date
Take an active role in managing your health by reviewing the allergies and immunizations listed on your account. And, visit the “Patient Information” tab to make sure we have the correct address, insurance and contact information for you on file.
Access your clinical summaries, test results, immunizations, allergies and other health information from both Cabell Huntington Hospital and Marshall Health in one convenient location.
- Message your provider
- Schedule appointments
- Renew medications
- View lab results
- Manage your loved one's health
Frequently Asked Questions
If you previously had a myHealthFile account through Cabell Huntington Hospital, you should have already received an email invitation to join our new combined patient portal. Click the link and follow the prompts to establish your new account.
If you were a FollowMyHealth user but did NOT have a myHealthFile account, you will have to wait until your next appointment to receive an invitation to join.
To recover your password, please click the "Forgot Password?" link on the myHealthFile login page. This will walk you through the process to reset your password.
If you do not know your username or password, please call Cerner Customer Service at 877-621-8014 for assistance.
Your login credentials (username, password and security questions) are case sensitive. Make sure the Caps Lock is off and try again. If you still run into problems, please call Cerner Customer Service at 877-621-8014.
Some of your health information may not immediately appear in your new account on myHealthFile. Health events including immunization records, allergies and procedures will not appear until they have been confirmed by your provider at your next office visit.
However, you will still have access to your health information currently housed in FollowMyHealth. Although this record is no longer updated by Marshall Health (after Sept. 30, 2020), FollowMyHealth can continue to be a resource for you until your new portal account is updated at your next office visit.
About myHealthFile Features
To schedule, click “Schedule An Appointment,” and begin typing the name of the provider you wish to see. Next, select your preferred day and time. Give your care team a reason for your appointment and the best way to contact you. Then, click “Send Request.” Your care team will contact you with available appointment times to secure your new appointment.
You can also view upcoming appointments from the Home screen of your portal account.
Message your provider by clicking on the “Send A Message” tab. Select the name of the provider you wish to correspond with, and write your message--just like email!
Save time by renewing your prescription medications when it’s convenient for you.
Click “Renew My Prescription” from the portal homepage. Select the provider and prescription you would like to renew. Feel free to leave your doctor a comment regarding this medication. Then, click “Send.” Your doctor or care team will contact you when your prescription has successfully been renewed.
Be sure to pick up your medication from the pharmacy you’ve indicated in your portal account.
You can view all normal test and lab results the moment they are available to you.
Click the “Health Record” tab, and then the “Results” tab. Search your results by date to locate the lab work or test results you’re interested in seeing.
Keep track of a loved one’s care, such as upcoming appointments, medications, etc. by becoming a Proxy Account Manager.
By obtaining proxy access to your child, spouse or dependent adult’s health data, you can easily access their information from your patient portal account.
To gain access, please speak to your loved one’s physician at their next appointment or visit the CHH Health Information Management Department located on the ground floor of Cabell Huntington Hospital.
Access your health information, schedule appointments and more.
CUSTOMER SUPPORT LINE
For technical assistance, please contact the Cerner Customer Support Line at 877-621-8014.