Clinical pharmacy technicians improve operational efficiency and patient outcomes


HUNTINGTON, W.Va. –  In a recent article in the Journal of the American Pharmacists Association, Marshall Pharmacy researchers detail how pharmacy technicians are efficient and cost-effective at seeking insurance coverage for patients’ medications.  

Evaluation of a pharmacy technician-based medication prior authorization program was authored by clinical pharmacists Dustin Baum, Ronald Carico, Jr., Sarah Dunaway and Alexander Hill; director of pharmacy services Jeff Fenerty; clinical pharmacy technicians Jessica Brown, Tiffany Miller and Ryan West; financial counselor Will Finley; and student pharmacist Jesse Bates.

“Medication prior authorizations are frustrating for many healthcare providers. We’ve always known that our clinical pharmacy technicians are true experts in this arena, so we decided to prove it,” Carico said. “Our technician-first prior authorization processes result in an approval rate of more than 90%, with most approvals coming within 1 business day. Now we’re excited to share our blueprint with other providers’ offices.”


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Michele McKnight
Assistant Director of External Affairs

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